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Frequently Asked Questions
Online Orders
Is there a minimum order value?
The minimum order value is €30, with no restrictions on products or delivery areas.
Can I change or cancel an order?
Yes, it is possible to change or cancel the order as long as production has not yet started. To do so, please contact us as soon as possible.
Shipping & Delivery
Do you deliver to Portugal and abroad?
Yes. We deliver to mainland Portugal, the islands, and several other European countries. The available shipping options will be displayed automatically during checkout. For more details on the countries we cover, please see our Shipping Policy.
What are the delivery times?
- Portugal: typically 24 to 48 hours after order confirmation.
- Europe: delivery times vary by country.
Please see our Shipping Policy for details.
How do you guarantee that the product arrives in good condition?
All products are packaged with carefully chosen materials to protect their texture and maintain freshness during transport. We guarantee they will arrive ready to eat.
How can I track my order?
After shipment, you will receive an email with the tracking code. This way you can follow each step of the delivery.
What happens if I'm not at the delivery address?
The carrier may try to reschedule or contact you to reschedule. We recommend that you check the estimated delivery date to ensure someone will be available to receive the order.
Products & Production
What is the texture of filled cookies like?
Our cookies have a soft, moist (chewy) interior with a slightly firm outer layer, providing the perfect balance between softness and crispness. Each bite reveals the creamy, flavorful filling that makes these handcrafted cookies irresistible.
How should I store this product?
- At room temperature: up to 1 week, in a sealed container.
- Freezer: up to 1 month, maintaining texture and flavor.
- Avoid direct exposure to heat or humidity to preserve freshness.
Ingredients & Quality
Do you have lactose-free or gluten-free options?
At the moment, we don't have those options, but all ingredient and allergen information is available in the full ingredient list.
Are the ingredients natural?
Yes! We use only fresh, selected ingredients without artificial additives to guarantee delicious and genuine sweets.
Refunds & Complaints
Do you accept returns?
Because these are food products, we do not accept returns.
What should I do if the product arrives damaged?
Contact us as soon as possible.We will assess the situation and do our best to compensate for what happened, either with a replacement or a discount on your next order.
Payment
Do you accept returns?
Because these are food products, we do not accept returns.
What should I do if the product arrives damaged?
Contact us as soon as possible.We will assess the situation and do our best to compensate for what happened, either with a replacement or a discount on your next order.