Refund policy
Refunds, Exchanges & Cancellations
Do you accept returns or exchanges?
No. All our products are handmade and made to order, therefore we do not accept returns or exchanges.
What if there is a problem with the order?
If something is not correct (damaged product, order error, etc.), please contact us as soon as possible. Depending on the situation, we may:
- Resend the product
- Offer store credit
Each case is analyzed individually.
How do I report a problem?
You must contact us within 24 hours of receiving your order, ideally with photos, so we can quickly assess it.
Can I cancel my order?
Cancellations are not accepted until 1 business day before the shipping date.
Can I change my order?
If you need to make changes, please email us at: momsbijouxbakery@gmail.com. We will do our best to help, as long as the order is not yet in the preparation or shipping phase.